SALON
POLICIES
Before Your Visit
At Tousled, we want your experience to feel seamless from the moment you book your appointment to the moment you leave the salon. These policies help us stay on schedule, give every guest the attention they deserve, and provide a consistent experience for our entire team. Please take a moment to review them before your visit.
Appointments
Appointment Confirmations
We send confirmation requests by text and email. Please confirm when you receive your reminders. Unconfirmed appointments may be rescheduled within 24 hours if another guest requests that time. If you aren't receiving messages, contact us to update your information.
Cancellations and Rescheduling
Please provide at least 48 hours' notice when cancelling or rescheduling to avoid a fee of 50% of your originally scheduled service. Repeated late cancellations or missed appointments may require a deposit for future bookings. Guests who miss an appointment without notice may no longer be able to reserve future appointments.
Late Arrivals
Please call or text if you're running late. Arrivals more than 15 minutes past the scheduled time will need to be rescheduled, and the applicable cancellation fee will apply.
Payments & Additional Fees
A valid credit card must be kept on file for all reservations.
Group reservations for four or more require a non-refundable deposit equal to 20% of the reserved services, applied toward the final total. An automatic 20% gratuity will be added to the final bill.
Appointments scheduled outside regular business hours are subject to an additional surcharge and a minimum 20% automatic gratuity.
Services & Satisfaction
Service payments and deposits are non-refundable. If something doesn't feel right after your appointment, contact Tousled within two days. Service corrections must be scheduled within five days of the original appointment and are limited to the services originally booked. Additional services will be charged at current menu prices.
Complimentary corrections may be declined if the hair has been altered or damaged by another person or provider after leaving Tousled.
Unused retail products may be returned for a full refund to the original form of payment within three days of purchase.
Guest Guidelines & Giftcards
Guests under 18 must have an adult present for the consultation and again at the end of the appointment to review and approve the completed service. If an adult chooses not to be present, the appointment will proceed under the same expectations as an adult appointment, and the agreed-upon services will be completed to the guest's satisfaction.
Tousled gift cards can be used toward salon services, retail products, and gratuity. Gift card purchases are non-refundable, and Tousled is not responsible for lost or stolen gift cards.