WHAT
TO
EXPECT
Your Experience, From Start to Finish
Your first visit to a new salon should feel exciting, not overwhelming. At Tousled, we want you to feel comfortable, informed, and cared for throughout your experience. From the moment you reserve your appointment to the days following your visit, we're here to make every step feel thoughtful and easy.
BEFORE YOUR VISIT
Getting ready for your first visit.
Once your appointment is booked, you'll receive an immediate confirmation by both email and text with your appointment details. You'll also receive a reminder and confirmation request 72 hours before your visit, followed by another reminder the day before your appointment.
We recommend taking a moment to review your appointment details and reach out if you have any questions before you arrive. Our team is happy to help make sure you feel prepared and know what to expect.
DURING YOUR APPOINTMENT
Your time. Your hair. Your experience.
When you arrive, our team will greet you and help you get settled. Your appointment will begin with a thorough consultation where we'll take the time to understand your hair goals, discuss your hair history, and evaluate what's possible for your hair. We'll talk through the approach we recommend, what it will take to achieve your desired results, and the associated pricing before getting started. We want you to feel comfortable with the plan and confident in the direction we're taking.
We'll also offer you a beverage to enjoy throughout your appointment. From there, make yourself at home. Whether you'd like to watch one of our TVs, scroll through your phone, catch up on a book, or get a little work done while you're in the chair, you're welcome to spend your time however you'd like. This is your time, and we want you to enjoy it.
AFTER YOUR APPOINTMENT
Here for you, even after your visit.
About a week after your appointment, you'll receive a text from our team checking in to see how you're enjoying your hair and whether any questions have come up since your visit. We want to make sure you feel confident with your results and know how to care for your hair at home.
If something comes up before or after that check-in, we're always here to help. Whether you have a question about styling, products, maintenance, or simply want a little guidance, please reach out. We want you to feel supported long after you leave our chairs.